FAQ's

FAQ's

Orders & Payments

Q1: How can I place an order?
You can place an order directly through our website or by contacting our sales team via email or WhatsApp. Once your order is confirmed, you will receive an order confirmation email.

Q2: What payment methods do you accept?
We accept major credit/debit cards, bank transfers, and selected digital wallets. For bulk or B2B orders, we also offer invoice-based payments.

Q3: Can I cancel or modify my order after placing it?
Orders can only be modified or cancelled before production or dispatch. Please contact us immediately for assistance.

Shipping & Delivery

Q1: Do you offer international shipping?
Yes, UniSwift ships locally and internationally. Delivery timelines vary by destination.

Q2: How long does delivery take?
Standard delivery typically takes 5-7 business days locally & 7-12 business days internationally depending on your location and product type. Customized items may take longer.

Q3: How can I track my order?
Once your order is shipped, you will receive tracking details via email or SMS.

Returns & Refunds

Q1: What is your return policy?
We offer a 30-day return policy. Items must be unused, in original packaging, with tags and proof of purchase.

Q2: How do I initiate a return?
You can start a return by contacting us at Customer@uniswift.com. Once approved, we will share return instructions and a shipping label.

Q3: What if my product arrives damaged or incorrect?
Please contact us immediately with photos of the issue so we can resolve it quickly.

Q4: Are there items that cannot be returned?
Yes, customized or personalized products, sale items, and gift cards are non-returnable.

Customization & Bulk Orders

Q1: Do you offer product customization?
Yes, we offer full customization on sports apparel and equipment. You can add logos, colors, names, and numbers.

Q2: What is the minimum order quantity (MOQ) for customized products?
MOQ varies by product but generally starts from 10–20 pieces depending on the item type.

Q3: How long does it take to produce customized items?
Production usually takes 10–15 business days after design approval.

Q4: Can I see a sample before bulk production?
Yes, we can provide samples or digital mockups for your approval before production.

Product Quality & Safety

Q1: Are UniSwift products quality tested?
Yes, all our products undergo strict quality testing for durability, performance, and safety.

Q2: Are your products safe for kids?
Absolutely. Our junior and mini sports products are made with child-safe materials and tested for safety.

Wholesale & B2B

Q1: Do you offer wholesale pricing?
Yes, we offer special pricing for bulk and wholesale buyers.

Q2: Can I become a distributor or reseller?
Yes. Please contact our corporate sales team to discuss partnership opportunities.

Customization Files & Artwork

Q1: What file formats do you accept for logos or designs?
We accept AI, PSD, PDF, SVG, and high-resolution PNG/JPG files.

Q2: Will UniSwift help in creating my design?
Yes, our in-house design team can assist you with artwork and layout.

Support & Contact

Q1: How can I contact customer support?
You can reach us at Customer@uniswift.com or through the contact form on our website.

Q2: What are your customer support hours?
Our team is available Monday to Friday during standard business hours.